What information does the Application obtain and how is it used?
User Provided Information
The Application obtains the information you provide when you signup and register to use the Application. Your company has to register as a RedRabbit client to be able to use any of the software features. The registered company can create users for it’s profile on RedRabbit and will be required to enter information of these users.
When you register with us and use the Application, you generally provide (a) your name, email address, user name, password and other registration information; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us; (c) information you provide us when you contact us for help; (d) banking information for purchase and use of the Application that we will use to set up the debit order, and; (e) information you enter into our system when using the Application, such as contact information and project management information.
We may also use the information you provided us to contact you from time to time to provide you with important information, required notices and marketing promotions.
Any information entered into the system during normal use is owned by you the customer and you are free to remove any of this information at any time. Our backup procedures may cause your data to remain in the logs for up to 60 days after deletion.
We will never share or distribute any of the information you enter into the system with any third parties without your consent.
The data you enter into the system can be accessed by certain authorized personnel to be able to support you better. An example would be when you create a data backup of the inspections on your mobile device using the backup feature which can help the development team to support and debug the Application.
Automatically Collected Information
In addition, the Application may collect certain information automatically, including, but not limited to, the type of device you use, your devices unique device ID, the IP address of your device, your operating system, the type of Internet browsers you use, and information about the way you use the Application.
Does the Application collect precise real time location information of the device?
This Application does not collect precise information about the location of your device.
Do third parties see and/or have access to information obtained by the Application?
Only aggregated, anonymized data is periodically transmitted to external services to help us improve the Application and our service. We will not share your information with third parties without your consent.
We may disclose User Provided and Automatically Collected Information:
- as required by law, such as to comply with a subpoena, or similar legal process;
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
- if RedRabbit Solutions (Pty) Ltd is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
What are my opt-out rights?
You can stop all collection of information by the removing all your data and then uninstalling the Application from any mobile devices. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. To terminate your subscription with us for the desktop portal, simply email us and request a termination.
Data Retention Policy, Managing Your Information
We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you would like us to delete User Provided Data that you have provided via the Application, please contact us at firstname.lastname@example.org and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at email@example.com.